Legal

Terms of Service

Last updated: May 2026

1. Agreement

These Terms of Service (“Terms”) govern access to and use of the REFRUIT TNOS platform (“Platform”) provided by REFRUIT TNOS Ltd, a company incorporated in the Republic of Ireland (“we”, “us”, “our”). By accessing the Platform, creating an account, or clicking “I agree”, you (“Client” or “User”) agree to be bound by these Terms. If you do not agree, you must not access or use the Platform.

2. Service description

The Platform is a multi-tenant software-as-a-service recruitment operations system. It provides tools for:

  • Candidate profile management, document storage, and compliance tracking
  • Client request management and AI-assisted candidate matching
  • Shift scheduling, kiosk attendance, and timesheet management
  • Payroll preparation, invoice generation, and billing workflows
  • Automated compliance monitoring and audit trail generation

We reserve the right to modify, suspend, or discontinue any feature of the Platform with reasonable notice. Material changes to core functionality will be notified at least 30 days in advance.

3. Acceptable use

You agree to use the Platform only for lawful purposes and in accordance with these Terms. You must not:

  • Use the Platform to process data in violation of applicable data protection law
  • Upload false, fraudulent, or misleading candidate or client information
  • Attempt to gain unauthorised access to any other tenant's data or systems
  • Reverse-engineer, decompile, or disassemble any part of the Platform
  • Use the Platform to facilitate unlicensed recruitment activity
  • Interfere with or disrupt the integrity or performance of the Platform
  • Share account credentials with unauthorised third parties

4. Agency obligations

Where you are a recruitment agency using the Platform, you confirm that you are and shall remain compliant with all applicable Irish law governing recruitment and employment, including but not limited to:

  • Employment Agencies Act 1971: you hold a valid employment agency licence issued by the Department of Enterprise, Trade and Employment where required, and operate within its terms.
  • Agency Workers Act 2012: you ensure that agency workers placed with hirer undertakings receive equal treatment in basic working and employment conditions after the qualifying period.
  • National Minimum Wage Act 2000: all workers placed by you receive at minimum the current national minimum wage or applicable living wage as set by the Low Pay Commission.
  • Payment of Wages Act 1991: wages are paid in an agreed manner, payslips are provided, and deductions comply with statutory requirements.
  • Working Time Act 1997: hours, rest periods, and annual leave entitlements are managed in compliance with the Act.

REFRUIT TNOS provides tools to assist compliance but does not assume legal responsibility for your obligations as an employer or employment agency.

5. Client obligations

Where you are a hirer organisation accessing the Platform through an agency tenant, you agree to:

  • Provide accurate information about roles, sites, rates, and requirements
  • Review and approve timesheets promptly within agreed timeframes
  • Ensure that agency workers placed at your sites operate in a safe working environment
  • Comply with applicable health and safety, employment equality, and data protection law
  • Notify the relevant agency of any changes that affect worker placements

6. Intellectual property

The Platform, including all software, designs, algorithms, AI models, content, and documentation, is owned by REFRUIT TNOS Ltd or its licensors and is protected by copyright, database rights, and other intellectual property laws. Nothing in these Terms grants you ownership of any Platform component.

Your data remains your property. You grant us a limited, non-exclusive licence to process your data solely as necessary to provide the Platform services.

7. Limitation of liability

To the maximum extent permitted by Irish law, REFRUIT TNOS Ltd shall not be liable for:

  • Indirect, incidental, special, or consequential losses
  • Loss of profits, revenue, data, or business opportunity
  • Losses arising from your failure to comply with employment law obligations
  • Third-party claims arising from your use of the Platform

Our total aggregate liability in contract, tort, or otherwise shall not exceed the fees paid by you to us in the 12 months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under Irish law.

8. Governing law and disputes

These Terms shall be governed by and construed in accordance with the laws of the Republic of Ireland. Both parties submit to the exclusive jurisdiction of the courts of Dublin, Ireland for the resolution of any dispute arising out of or in connection with these Terms.

Before commencing legal proceedings, the parties agree to attempt to resolve disputes through good-faith negotiation for a period of 30 days following written notice of the dispute.

9. Termination

Either party may terminate the agreement on written notice in accordance with the subscription terms. We may suspend or terminate your access immediately where you are in material breach of these Terms, where required by law, or where we have reasonable grounds to believe that continued access poses a risk to the Platform or other users.

On termination, provisions relating to intellectual property, liability, governing law, and any outstanding payment obligations survive.

10. Contact

Questions regarding these Terms should be directed to legal@refruit.work.